FAQs
Order
Where can I find your stores?
We have 24 stores nationwide located in the most popular metropolitans:
- Cape Town
- Durban
- Pretoria
- Johannesburg
- Port Elizabeth
For more detail on our stores and trading hours click here.
How can I place an order online?
- Start browsing or searching for the product/s you would like to purchase.
- Once you are on the landing page and on the product:
- Type in the quantity you would like to order
- Then click on "Add to Cart"
- Click on “Checkout” if you wish to proceed to payment or “Continue Shopping” if you would like to add more products to your cart.
- You will then be directed to the login page to sign into your account using your login details if you are a registered website user. Alternatively, you can create an online account by following the prompts.
- Once you have logged into your account you will need to confirm:
- Items and quantity in your cart
- Any gift message or wrapping to be included
- Any discount or voucher to be applied
- The next page will direct you to the delivery information page where you will enter the delivery details for your order.
- Once you have confirmed your delivery details, you will proceed to the payment page where you can select your payment method. You can pay using credit/debit card, instant EFT such as OZOW, or your Mobicred or Payflex account.
- Once we have received the payment, we will send you an order confirmation email with all the details of your order.
Is your website safe and secure to shop?
Our website is safe and secure. We use encryption and authentication via Hypertext Transfer Protocol (HTTPS) on our website to protect all online transactions and sensitive account information such as passwords.
How do I track my order?
Once your order has been dispatched we will send you an email with a link and a tracking number to track your order via our courier partners ’platform:
- Click here to track your order via RAM courier platform
- Click here to track your order via Seabourne courier platform
We will contact you should there be any changes to your delivery.
Can I send a gift message with my order?
We love to be part of your special occasions and celebrations! If you would like to add a message to your order, please add your message in the designated free text box at checkout. You can also request that your order be wrapped as a gift, simply tick the checkbox “Is this a gift?”.
